Nonconformance raised by Auditor during cold rolling process.

Dear all,

Can someone suggest for root cause of following NCR raised by auditor during cold rolling process.
Auditor comment:-

During witnessing of the cold roll process on lathe machine MC-07 and inspection of thread after cold roll for NC 38 Pin connection box WO#2311-57 Equipment SN#12703452, observed the inspector did not perform the gauge stand off check, visual inspection by 10X mag glass on thread root, did not use profile
gauge to verify the profile after cold roll which are required per Cold Roll Inspection Report but already recorded the result by assumption and ticked “accepted” on the report.

Sounds like you have to talk to the operator and find out why he didn’t do the actual measurements. Could be anything from he didn’t know how to he didn’t care.

The operator might have been taken over by aliens. (I live in New Mexico, so that is my 2nd favorite guess)

Golfman is correct: Only the operator knows why they did what they did. Try not be judgmental or angry when you ask them. Simple curiosity will yield an actionable cause. Retraining and disciplinary action alone will typically not help.

You need to get someone to ask the Inspector why they did what they did, otherwise we can give you a whole host of suggestions based on guesswork, from lack of training, wasn't paying attention on the day, wanted to avoid doing the task that day, wanted to draw attention to something by deliberately not following the process when being audited etc etc

Inspector complacency is a real thing. Sometimes in these cases, the answer is "well, it's always in spec".

Until it isn't.

Another possibility: Are you asking them to make inspections at an unnecessary frequency? If an operator/inspector knows that once a process is setup correctly there is no need to make ongoing checks for some period of time, they may conclude that it is unnecessary and check the box.

Why not actually go through the problem solving process (8D or A3) and include the operator, rather than asking peopl here to guess. That’s what you should really do, I believe, if you understand the nature of corrective actions?