Customer Approval
- Thread starter pammi
- Start date
John Predmore
Trusted Information Resource
@pammi, welcome to the Cove.
I have been out of automotive for a while, but I know the basics. Sometimes people confuse the terms rework and repair. In the manufacturing quality world, these have distinct meanings, as explained by this website.
If we are talking about rework, many times a rework process is established when the manufacturing process is first implemented. An example is, an automatic screw driver station may often fail to feed a single screw and there is nothing else wrong with the assembly. In that case, an offline fixture is designed into the process so a rejected assembly can be taken offline, where the missing screw is assembled with a power tool and the torque is verified. When a "rework loop" is designed as part of the process, the rework operation appears on the Process Control Plan, the rework operation may be validated, and the PCP would be submitted and accepted by the customer as part of PPAP. Since the rework loop is formally part of the process, it is not necessary to get approval on every occurrence when a screw is reworked.
This is different from someone with no authority taking a hand screwdriver and fixing a missing screw. That definitely would require a process deviation, and possibly customer approval before reworked parts are used.
I did find Scania Supplier Portal, but I am not a Scania supplier so I cannot login.
The best person to answer your particular question is the Supplier Quality Engineer of your customer.
I have been out of automotive for a while, but I know the basics. Sometimes people confuse the terms rework and repair. In the manufacturing quality world, these have distinct meanings, as explained by this website.
If we are talking about rework, many times a rework process is established when the manufacturing process is first implemented. An example is, an automatic screw driver station may often fail to feed a single screw and there is nothing else wrong with the assembly. In that case, an offline fixture is designed into the process so a rejected assembly can be taken offline, where the missing screw is assembled with a power tool and the torque is verified. When a "rework loop" is designed as part of the process, the rework operation appears on the Process Control Plan, the rework operation may be validated, and the PCP would be submitted and accepted by the customer as part of PPAP. Since the rework loop is formally part of the process, it is not necessary to get approval on every occurrence when a screw is reworked.
This is different from someone with no authority taking a hand screwdriver and fixing a missing screw. That definitely would require a process deviation, and possibly customer approval before reworked parts are used.
I did find Scania Supplier Portal, but I am not a Scania supplier so I cannot login.
The best person to answer your particular question is the Supplier Quality Engineer of your customer.
Hi John,
Thank you so much for your reply, much appreciated.
I am creating a Rework / Repair FMEA and looked at the Scania CSR, which is very brief. So didn't know if I needed customer approval as part of IATF clause 8.7.1.4. But as you say if I include the rework methods in the Control Plan this will be signed / approved by the customer, so fingers crossed this should cover the clause requirements.
Thank you so much for your reply, much appreciated.
I am creating a Rework / Repair FMEA and looked at the Scania CSR, which is very brief. So didn't know if I needed customer approval as part of IATF clause 8.7.1.4. But as you say if I include the rework methods in the Control Plan this will be signed / approved by the customer, so fingers crossed this should cover the clause requirements.
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