Duplicating Reports for the Same Customer

Hello,

We are a small ISO/IEC 17025:2017 accredited Laboratory facing an interesting customer requirement: they basically want to have two copies of the same Test Report issued to different brands for the same product.

In other words: let's say they we test Product X Lot Y for Brand A (Customer A) and Brand B (Customer B).

Can we issue a test report for Customer A and another report for Customer B using the same sample information?

If product X, lot Y IS being used by both customers, then the same sample information applies; What other information would you use other than the same sample information?

I don't believe the information isn't still relevant because someone else requested it / It's being rebranded. If you retested the same product X, lot Y you'd probably produce slightly different results; This would be more questionable than rebranding a certificate.

I agree with EdenG. If the test report is for Product X Lot Y, then multiple copies of the report (as long as they reference the X, Y information) are fine (in my opinion)

This is a practice called Brand Labeling. Company A cannot make a certain product and sell it at a competitive price point, so they will purchase Company B's product and have it labeled with Company A's label. They will then use that product to fill a gap in their product offerings, typically at the lower end. There is no difference in the products beyond the label, so you customer's request makes perfect sense. They need a test report for their own purposes and another for their customer's purposes.

Yep I've done this whilst in a lab.
And I've had a report from a home appliance supplier that covered multiple other brands as well as the company I've worked for. For CE marking purposes etc
It's a know practice.

Thanks for all your feedback.

What happens if the sample name is slightly different for each brand? Lets say product is named "Science Sample Lot YZX" for company A and "Research Sample Lot XYZ" for company B.

Does it make sense to issue two different reports without testing the sample twice?

ivangtorres89 said:

Thanks for all your feedback.

What happens if the sample name is slightly different for each brand? Lets say product is named "Science Sample Lot YZX" for company A and "Research Sample Lot XYZ" for company B.

Does it make sense to issue two different reports without testing the sample twice?

Click to expand...

Could be as simple as writing a memo or report on equivalency between products

List each header from your design inputs and then list all products and if the products are nearly identical or identical and a rationale. If they are the only exempt column might be labeling