ISO 10002:2004 (Guidelines for Handling Customer Complaints) Implementation Roadmap
Re: ISO 10002:2004 implementation roadmap
Hey! I want in on this! I have a brother who can print those certificates for a really low fee. He will use something which looks like gold, but is very cheap....He can also provide a small date counter which changes the date on the certificate (if monuted in a frame we can supply too) every three years by wireless once we get the client to pay their renewal fees.....
Hey! I want in on this! I have a brother who can print those certificates for a really low fee. He will use something which looks like gold, but is very cheap....He can also provide a small date counter which changes the date on the certificate (if monuted in a frame we can supply too) every three years by wireless once we get the client to pay their renewal fees.....
Re: ISO 10002:2004 implementation roadmap
Thanks Sidney! You've captured the very essence of what I was looking for!Let me help you with the logos:
Re: ISO 10002:2004 implementation roadmap
That ANAS logo; doesn't it look like a roll of toilet paper on fire?
That ANAS logo; doesn't it look like a roll of toilet paper on fire?
Re: ISO 10002:2004 implementation roadmap
Yes, it does. Have you seen this phenomenon before? :mg:That ANAS logo; doesn't it look like a roll of toilet paper on fire?
C
ChrissieO
Re: ISO 10002:2004 Implementation Roadmap
I have just come out of our final 2008 transition audit.....successfully thank goodness, after many months and visits from our BSI assessor.
After the audit, when we were putting together the outline of our 3 year plan, the subject of 10002 was raised. The assessor suggested that we go for certification for part of the business within our scope that it would be relevant for. So BSI in the UK are definately offering 10002 for certification.
I did point out that i thought it was only a guidance document but it was confirmed that BSI were offering certification. My feeling is it is a good guidance document but that's what it is a guidance document and lilke many of you that have posted were curious to know how a major CB could offer certification to a guidance document, it is like offering certification to 9004.
Chrissie
I have just come out of our final 2008 transition audit.....successfully thank goodness, after many months and visits from our BSI assessor.
After the audit, when we were putting together the outline of our 3 year plan, the subject of 10002 was raised. The assessor suggested that we go for certification for part of the business within our scope that it would be relevant for. So BSI in the UK are definately offering 10002 for certification.
I did point out that i thought
it was only a guidance document but it was confirmed that BSI were offering certification. My feeling is it is a good guidance document but that's what it is a guidance document and lilke many of you that have posted were curious to know how a major CB could offer certification to a guidance document, it is like offering certification to 9004. Chrissie
Re: ISO 10002:2004 Implementation Roadmap
In Section 0.2 of ISO 10002:2004, the following text is available:I have just come out of our final 2008 transition audit.....successfully thank goodness, after many months and visits from our BSI assessor.
After the audit, when we were putting together the outline of our 3 year plan, the subject of 10002 was raised. The assessor suggested that we go for certification for part of the business within our scope that it would be relevant for. So BSI in the UK are definately offering 10002 for certification.
I did point out that i thought
Chrissie
Maybe you can ask them how they reconcile the offering and this part of the document.
K
krolikk
Re: ISO 10002:2004 Implementation Roadmap
Hey Guys,
I just come across all possible customer satisfaction related topics on the web and found this one. I have to admit it got me from beginning to the end and it got me so much that I decided to comment
I did not go thru discussion row by row, but what I see is that when standard says 'not intended' it does not stop from actually certify..LOL
It would have been written more like 'it is not allowed' or sth like this. Then It would be built-in NC.
As long as this is ONLY 'not intended' , I guess its up to CB's lawyers and their understanding of written language logic and possible interpretations.
regards
Krolikk
Hey Guys,
I just come across all possible customer satisfaction related topics on the web and found this one. I have to admit it got me from beginning to the end and it got me so much that I decided to comment
I did not go thru discussion row by row, but what I see is that when standard says 'not intended' it does not stop from actually certify..LOL
It would have been written more like 'it is not allowed' or sth like this. Then It would be built-in NC.
As long as this is ONLY 'not intended' , I guess its up to CB's lawyers and their understanding of written language logic and possible interpretations.
regards
Krolikk
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Re: ISO 10002:2004 Implementation Roadmap
I have already sent several emails to several people in the conformity assessment world that are so hot on preventing ISO 26000 certificates from being issued, but are derelict on other non certifiable standards.
A sucker and their money part ways very easily. While obviously ISO 10002 can be assessed against, it is not certifiable because it dos NOT contain requirements. How can a serious CB selectively disregard that statement of the document? When your only tool is a hammer, everything resembles a nail. When you only do "certification", I guess you think you should be able to certify anything against whatever. And suckers are willing to pay monies for the "badge".
I have already sent several emails to several people in the conformity assessment world that are so hot on preventing ISO 26000 certificates from being issued, but are derelict on other non certifiable standards.
B
Boingo-boingo
Re: ISO 10002:2004 Implementation Roadmap
And yet another case of an organization "certified" to ISO 10002, a non-certifiable standard.
https://www.wam.ae/servlet/Satellit...124&pagename=WAM/WamLocEnews/W-T-LEN-FullNews
And yet another case of an organization "certified" to ISO 10002, a non-certifiable standard.
https://www.wam.ae/servlet/Satellit...124&pagename=WAM/WamLocEnews/W-T-LEN-FullNews
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