Linking Business Process Map with Sub-Process Process Map

I don't know if this helps, but I've attached a sample key processes list that represents a typical "Management System"... I think they pretty much align with what you just stated...

These are the Procedures which I believe need to be utilized and visible in a "sequence and interaction" map.

Patricia

Patricia Ravanello said:

I don't know if this helps, but I've attached a sample key processes list that represents a typical "Management System"... I think they pretty much align with what you just stated...

These are the Procedures which I believe need to be utilized and visible in a "sequence and interaction" map.

Patricia

Click to expand...

Yes, that is reather elegant. I like it. At first glance I can see that it could cover all the activitiies of the company.

I tend to select process names more closely aligned to how the organization is accustomed to calling them (Engineering, Purchasing, Mgt., etc.), but that is up to each organization to decide.

Further detail then, on lower documents, must show sequences, interactions, etc.

Nicely done.

I think the lower documents, by default, will detail the sequence and interaction, but we're back to my original point...


However, I will concede, that it doesn't say that you don't have to demonstrate it all in one map.

I think your methodology meets the intent, and I think that's what is most important, it's just a little different than what I perceive to be required. The creation of a Key Process Map with sequence and interaction defines how the whole "Operating System Works", and not just one Key Process at a time. Most employees understand the individual processes, what they don't get is the "Big Picture", ergo, the need for the "Map".
Patricia

Patricia Ravanello said:

I think the lower documents, by default, will detail the sequence and interaction, but we're back to my original point...

4.1 a) and b) still ask for the identification, sequence and interacton of these Key processes.​

However, I will concede, that it doesn't say that you don't have to demonstrate it all in one map.

I think your methodology meets the intent, and I think that's what is most important, it's just a little different than what I perceive to be required. The creation of a Key Process Map with sequence and interaction defines how the whole "Operating System Works", and not just one Key Process at a time. Most employees understand the individual processes, what they don't get is the "Big Picture", ergo, the need for the "Map".
Patricia

Click to expand...

Essentially, I came to the conclusion that trying to show everything in one map is too complex. The results are always so unwieldy that the regular folks don't get much value from it. So, showing the detail on a process by process series of documents allows the clear defining of all the required details. The high level map just shows how it fits together. Almost, a simple, visual table of contents.

However, since we are on this theme, I think the magic happens in cl 4.1.c. By defining the correct criteria for each process, it allows everyone to understand what is vital. These criteria should be reached by discussion and debate between customer and supplier for each internal process. When these parties can agree what the imporatnt criteria are, then everyone can focus and measure the important few variables for each process interaction. This must be done on the process level - process to process - not just the overall company metrics. This is where the alignment happens. And, alignment brings improved effectiveness.

...Don't think I need to add to that. You're always so eloquent and concise (and one of the few authors that I regularly read on the Cove)... Thanks for sharing your knowledge and ideas with me/us.

Patricia

Patricia Ravanello said:

...Don't think I need to add to that. You're always so eloquent and concise (and one of the few authors that I regularly read on the Cove)... Thanks for sharing your knowledge and ideas with me/us.

Patricia

Click to expand...

Why thank you, you are very kind...

Hi Hjilling,

In Response to your discussion with Patricia, for a desirable process/ procedure management system; the system she describes is at the correct altitude.

This system, in our opinion, works & can be done as we are in the process of implementing and updating this logical - not dis-jointed, (as are text only based); user, (employee & management), friendly system which encompasses, links and identifies responsibility, activity, direction to sub-processes, work instructions, and [process documentation and resources in the input & outputs of activities]; (see the flowcharts).

This is acheived; without searching through piles of documentation or varied & disjointed computer applications; up front in the 12-15 Key Process methodology & Process/Procedures Flowcharts. The system clearly, including during creation and deployment identifies key processes and their interactions, system metrics, policy, ISO/TS standard, customer and QMS manual requirements.

We submit that the roadmap of this system is clear, acheivable and is a good logical upgrade from our last system in QS and in transition system, (improving system), for ISO:2000/ TS practices. A sample process/procedure pdf could be forwarded if desired from our perspective.

From: your average steel processor, (senior management & Quality manager), viewpoint!

Is there an example wherein the outsourced process can be included in the Business Process Map? Is there someone who could share their business process map?
Thanks in advance.
Best regards,
Raffy

Raffy said:

Is there an example wherein the outsourced process can be included in the Business Process Map? Is there someone who could share their business process map?
Thanks in advance.
Best regards,
Raffy

Click to expand...

You could have a mfg process which:

Machine Metal Parts -- Weld Assembly --- Heat-Treat (outsourced) -- Receiving Inspection from heat treat -- Paint -- Warehouse -- Shipping

Hi hjilling,
Thank you for the immediate reply.
Some of our outsource process is assembly, I just don't know where I could link the outsource process,
Best regards,
Raffy