D
Don Winton
Yea, I do tend to ramble sometimes. Especially after a full day in meetings with those whose vision, to put politely, is myopic. I have GOT to learn to calm down before moving on to other topics when this happens. But anyway, it was late and I was tired.
I did not mean to imply that AS was an unacceptable method of operation, only that those who use it to "justify" producing a level of nonconforming product were shortsighted. The idea of a renegotiated AQL is, I agree, a good one, but only if applied. The phrase "but, it has always been this way" is another way of saying, "we do not want to change."
The following is a true story from my (shaded?) past.
The company in question (name withheld) produced a semiconductor component from raw material (wafers) supplied from different vendors. The raw material was supplied with chemical composition sheets that provided the basis as to which wafer would be applied to which product line. The fabrication engineer would examine the data sheets and select the wafer(s) he felt was right for the job that was to be processed into the components. After fabrication, each component was tested prior to being processed into the final package. At this in-process stage, there would be 40% to 50% of the components that would not function as expected in the final form. These would be put aside with the standard disclaimer "well someone may be able to use them sometime." When I was first asked to investigate, there were over 7500 of these "leftovers" that had collected (that I was told about). Many more had been discarded over the years. I asked the QM the obvious question, "How can you continue to function with this amount of failures?" The answer was (of course) "It has always been this way. It cannot get any better." After collection and examination of the raw data supplied by the vendor and the results of the in-process testing, I found a direct relationship (correlation by multiple regression with r=0.87) between the vendor's data and the in-process test results. Using the regression techniques, I developed an equation that could be used to purchase the raw material on the basis of the parameters expected of the final product. Using this equation, I selected several available wafers for a trial run. This trial run yielded approximately 85% acceptable (obviously I had not found the only source of variation, just an apparent one). After implementing the equation in the selection process, computer simulations indicated the company in question would save over $550,000 per year. The General Manager and QM were pleased with my results and final report, but obviously never implemented this system or try to find the additional sources of variation (There were a LOT. My preliminary count yielded over 20 key input variables). The company no longer exists and 58 souls became unemployed.
The idea of continuous improvement is just that, continuous. Renegotiated AQL's are a way, just as continued monitoring and improvement of Cpk (or whatever) is. I also become discontent (to put it politely) when someone becomes "satisfied with a certain level of quality." When dealing with these types and the myopic ones mentioned above, I find the following helpful:
"The trouble with people is not that they don't know, but that they know so much that ain't so." Josh Billings
barb, I have the book mentioned above. It is an excellent read. There is also a lot on the web about learned ignorance and Dr. Semmelweis if you need additional info.
I did not mean to imply that AS was an unacceptable method of operation, only that those who use it to "justify" producing a level of nonconforming product were shortsighted. The idea of a renegotiated AQL is, I agree, a good one, but only if applied. The phrase "but, it has always been this way" is another way of saying, "we do not want to change."
The following is a true story from my (shaded?) past.
The company in question (name withheld) produced a semiconductor component from raw material (wafers) supplied from different vendors. The raw material was supplied with chemical composition sheets that provided the basis as to which wafer would be applied to which product line. The fabrication engineer would examine the data sheets and select the wafer(s) he felt was right for the job that was to be processed into the components. After fabrication, each component was tested prior to being processed into the final package. At this in-process stage, there would be 40% to 50% of the components that would not function as expected in the final form. These would be put aside with the standard disclaimer "well someone may be able to use them sometime." When I was first asked to investigate, there were over 7500 of these "leftovers" that had collected (that I was told about). Many more had been discarded over the years. I asked the QM the obvious question, "How can you continue to function with this amount of failures?" The answer was (of course) "It has always been this way. It cannot get any better." After collection and examination of the raw data supplied by the vendor and the results of the in-process testing, I found a direct relationship (correlation by multiple regression with r=0.87) between the vendor's data and the in-process test results. Using the regression techniques, I developed an equation that could be used to purchase the raw material on the basis of the parameters expected of the final product. Using this equation, I selected several available wafers for a trial run. This trial run yielded approximately 85% acceptable (obviously I had not found the only source of variation, just an apparent one). After implementing the equation in the selection process, computer simulations indicated the company in question would save over $550,000 per year. The General Manager and QM were pleased with my results and final report, but obviously never implemented this system or try to find the additional sources of variation (There were a LOT. My preliminary count yielded over 20 key input variables). The company no longer exists and 58 souls became unemployed.
The idea of continuous improvement is just that, continuous. Renegotiated AQL's are a way, just as continued monitoring and improvement of Cpk (or whatever) is. I also become discontent (to put it politely) when someone becomes "satisfied with a certain level of quality." When dealing with these types and the myopic ones mentioned above, I find the following helpful:
"The trouble with people is not that they don't know, but that they know so much that ain't so." Josh Billings
barb, I have the book mentioned above. It is an excellent read. There is also a lot on the web about learned ignorance and Dr. Semmelweis if you need additional info.