Currently, we have been interpreting them as follows:
a. action item review
b. internal could be something like a major equipment failure, external could be getting a specialized contract we need additional training for (I think the interpretation of this one could use more explaining)
c. does anything need to specifically noted here - or move along to 1-8?
1. Survey results, customer complaints, corrective actions and feedback from those we defined as interested parties - in our case, customers, suppliers and employees.
2. reporting of our objectives and are they met, if not what are we doing about it
3. WIP, test and final reporting, high/low defect code, failure rate, etc.
4. we generally put a summary of customer rejections here; if we see a trend of specific rejections, the time it takes to close the rejection - how many opened vs. closed
5. Tool and calibration
6. Customer, supplier, registrar audits
7. supplier review
8. not sure here - our OTD is an objective which is covered at #3
d. discussion on if we need to hire new people, need new tools
e. since this is new, I assume we can review identified risks, we have a risk log, so if I refer to this log, and the actions take, will this be enough?
f. could use an explanation here
The auditor stated we needed to consider the review of strategic plan and quality policy. He pointed us to 'e'.
We had assumed we had every area covered in our procedure, but Im wondering what we are missing. I included an excerpt from our procedure
Thanks for any help that can be provided.
