Interesting Discussion My Class Assignment on Quality Assurance Gurus

Jim Wynne · Apr 20, 2008

Re: My Class Assignment on Quality Assurance Gurus for Your Review - Help needed

CGT71 said:
Thanks BradM. Okay, stoopid question #1 (possibly of many? ) how do I tell if these articles are copyrighted or not? I'm using a link to the ProQuest5000 database through a library website requiring a logon ID and password, but the site is down at the moment so I can't see if there are any references to copyright or not for the articles. Either way (and I'm not sure if I should be saying this or not) I just opened the articles through Firefox, and copied and pasted them into Word for future reference. The details of some of the more relevant/interesting ones are, in no particular order:
1.) The quality gurus - Their approaches described and considered
Bendell, Tony, Penson, Roger, Carr, Samantha. Managing Service Quality. Bedford: 1995. Vol. 5, Iss. 6; pg. 44, 5 pgs
2.) What Crosby Says
Don M Nielsen. Quality Progress. Milwaukee: Sep 2004. Vol. 37, Iss. 9; pg. 26, 2 pgs
3.) What Deming Says
Martin D Merry. Quality Progress. Milwaukee: Sep 2004. Vol. 37, Iss. 9; pg. 28, 3 pgs
4.) What Juran Says
Maureen Bisognano. Quality Progress. Milwaukee: Sep 2004. Vol. 37, Iss. 9; pg. 33, 2 pgs
5.) What Feigenbaum Says
Paul M Schyve. Quality Progress. Milwaukee: Sep 2004. Vol. 37, Iss. 9; pg. 30, 4 pgs
6.) A grounded theory research approach to building and testing TQM theory in operations management
Rodney McAdama, , , Denis Leonardb, Joan Hendersonc and Shirley-Ann Hazlettc
7.) Demise of the gurus
Macdonald, John. The TQM Magazine. Bedford: Dec 1993. Vol. 5, Iss. 6; pg. 5, 2 pgs
8.) Improving on continuous improvement
Steven Williams. CircuiTree. Troy: Jul 2003. Vol. 16, Iss. 7; pg. 56

As I say, I have all of these (and more) in Word format, but 1 - need to post more before I can link to them, and 2 - am not sure if I'm 'allowed to' anyway!?
Thoughts and comments appreciated! Cheers, Chris.

If you can provide links to the files, there shouldn't be a problem regarding copyright. If the files are behind a password-protected door, it means that whomever posted them wanted to restrict access to them, so it wouldn't be appropriate to try and defeat that protection. As far as determining whether or not a given thing is copyright protected or not, generally there will be a copyright notice in the document, usually at the beginning somewhere (but sometimes at the end).

As it stands, you've provided good references to the material, so Covers interested in accessing them should be able to find them. Note that most public libraries, and all university libraries, have reference librarians whose job it is is to help people find these things. Copies of books and academic journals may often be obtained through inter-library loans. This means that one library may request the loan of a book or journal from another. Talk to your local librarian--you may be surprised to learn about lots of resources that are available beyond the local stacks, and my experience is that librarians enjoy helping people find the information they're looking for.

Wes Bucey · Apr 20, 2008

Re: My Class Assignment on Quality Assurance Gurus for Your Review - Help needed

CGT71 said:
Thanks BradM. Okay, stoopid question #1 (possibly of many? ) how do I tell if these articles are copyrighted or not? I'm using a link to the ProQuest5000 database through a library website requiring a logon ID and password, but the site is down at the moment so I can't see if there are any references to copyright or not for the articles. Either way (and I'm not sure if I should be saying this or not) I just opened the articles through Firefox, and copied and pasted them into Word for future reference. The details of some of the more relevant/interesting ones are, in no particular order:
1.) The quality gurus - Their approaches described and considered
Bendell, Tony, Penson, Roger, Carr, Samantha. Managing Service Quality. Bedford: 1995. Vol. 5, Iss. 6; pg. 44, 5 pgs
2.) What Crosby Says
Don M Nielsen. Quality Progress. Milwaukee: Sep 2004. Vol. 37, Iss. 9; pg. 26, 2 pgs
3.) What Deming Says
Martin D Merry. Quality Progress. Milwaukee: Sep 2004. Vol. 37, Iss. 9; pg. 28, 3 pgs
4.) What Juran Says
Maureen Bisognano. Quality Progress. Milwaukee: Sep 2004. Vol. 37, Iss. 9; pg. 33, 2 pgs
5.) What Feigenbaum Says
Paul M Schyve. Quality Progress. Milwaukee: Sep 2004. Vol. 37, Iss. 9; pg. 30, 4 pgs
6.) A grounded theory research approach to building and testing TQM theory in operations management
Rodney McAdama, , , Denis Leonardb, Joan Hendersonc and Shirley-Ann Hazlettc
7.) Demise of the gurus
Macdonald, John. The TQM Magazine. Bedford: Dec 1993. Vol. 5, Iss. 6; pg. 5, 2 pgs
8.) Improving on continuous improvement
Steven Williams. CircuiTree. Troy: Jul 2003. Vol. 16, Iss. 7; pg. 56

As I say, I have all of these (and more) in Word format, but 1 - need to post more before I can link to them, and 2 - am not sure if I'm 'allowed to' anyway!?
Thoughts and comments appreciated! Cheers, Chris.

Interestingly, the four articles from September 2004 issue of Quality Progress are part of a larger article In that issue of Quality Progress (the flagship publication of the American Society for Quality) entitled:

Can the Gurus’ Concepts Cure Healthcare?

by Don M. Nielsen, M.D., Martin D. Merry, M.D., Paul M. Schyve, M.D., and Maureen Bisognano
In 50 Words Or Less

* For Crosby, leadership is essential to zero defects and doing it right the first time.
* Transformation is the most important of Deming’s 14 points.
* Feigenbaum points to evidence based medicine and identifying the customer.
* Juran’s method means building quality into processes from the start.

This descriptive paragraph will explain who the authors are:

We asked four prominent representatives of the movement for quality in healthcare to write about one quality guru’s principles as they apply to this growing segment of our economy:

“What Crosby Says” by Don M. Nielsen, M.D., American Hospital Assn.

“What Deming Says” by Martin D. Merry, M.D., clinician, educator and improvement consultant.

“What Feigenbaum Says” by Paul M. Schyve, M.D., Joint Commission on Accreditation of Healthcare Organizations.

“What Juran Says” by Maureen Bisognano, Institute for Healthcare Improvement.

Presented together, the gurus’ principles can perhaps provide a foundation as our society tackles the seeming Catch-22 of managing costs while improving the quality of care.

ASQ members may download these articles from the Quality Progress archives without charge. If you are not an ASQ member, but feel a need to read these articles, you can probably prevail upon a friend or acquaintance who is an ASQ member to download and LEND you a copy to read (selling would be a violation of the ASQ copyright.)

BradM · Apr 20, 2008

Re: My Class Assignment on Quality Assurance Gurus for Your Review - Help needed

First, not to sound like I am accepting an Academy award or anything.. :tg:

, but a few thanks are in order.

1. CGT.. thank you for the citations, and for asking questions. Good questions are what formulates thought, action, and policy. Questions such as yours are welcome :agree1:

.

2. Jim and Wes, thank you for your helpful, follow-up posts.

CGT71 said:
Thanks BradM. Okay, stoopid question #1 (possibly of many? ) how do I tell if these articles are copyrighted or not?

As far as what is copyright... basically they will say. In the piddly little article I published that 3 have read

, I have learned a lot. Namely, most of your peer-reviewed journals acquire copyright to your article when they publish it. Now, I think in general they're OK with you printing them and using them for scholarly work and all. But it would get really dicey if you were to post them here. Now again, those are the articles that are very clearly labeled (usually at the beginning or end) regarding copyright.

But as I stated earlier, if there is something you would like to post, I would contact Marc and/or his administrators about it. The main area that we are very clear on here are ISO standards. We do not post/share ISO standards.

CGT71 · Apr 20, 2008

Re: My Class Assignment on Quality Assurance Gurus for Your Review - Help needed

BradM said:
First, not to sound like I am accepting an Academy award or anything.., but a few thanks are in order.

1. CGT.. thank you for the citations, and for asking questions. Good questions are what formulates thought, action, and policy. Questions such as yours are welcome.

2. Jim and Wes, thank you for your helpful, follow-up posts.

As far as what is copyright... basically they will say. In the piddly little article I published that 3 have read, I have learned a lot. Namely, most of your peer-reviewed journals acquire copyright to your article when they publish it. Now, I think in general they're OK with you printing them and using them for scholarly work and all. But it would get really dicey if you were to post them here. Now again, those are the articles that are very clearly labeled (usually at the beginning or end) regarding copyright.

But as I stated earlier, if there is something you would like to post, I would contact Marc and/or his administrators about it. The main area that we are very clear on here are ISO standards. We do not post/share ISO standards.

Thanks for the thanks BradM, and the further clarification.

I can't see any reference to copyright in the sections I've saved, but am still unable to access the original files from the web as the ProQuest5000 database is still down for maintenance. Will let you know what I find as soon as I can get in there.

Soooo, what was the subject of the article you had published?

Marc · Apr 20, 2008

Jim Wynne said:
Marc was referring to providing links, not directly posting copyright material.

Correct.

BradM said:
But it would get really dicey if you were to post them here. Now again, those are the articles that are very clearly labeled (usually at the beginning or end) regarding copyright.

If an author re-posts here it shouldn't be a problem unless the publication was 'for profit' to begin with. I wouldn't worry about peer-reviewed journal submissions (not for profit) being reposted here as long as permission is obtained from the copyright owner.

You do pose an interesting copyright aspect to consider, however.

harry · Apr 20, 2008

Re: My Class Assignment on Quality Assurance Gurus for Your Review - Help needed

Wes Bucey said:
........................ If you are not an ASQ member, but feel a need to read these articles, you can probably prevail upon a friend or acquaintance who is an ASQ member to download and LEND you a copy to read (selling would be a violation of the ASQ copyright.)

A google search indicated that there's a Pdf file entitled: (broken link removed) The contents looks similar to what was described.

CGT71 · Apr 20, 2008

I just tracked down the first article listed previously through another database, and in the search results under each article there are hyperlinks for "View HTML", View PDF" and "Reprints and Submissions". These options appear to be database-specific (i.e. other databases will/may vary) and the "R&S" link takes you to a page that has a drop-down selection field where you specify what you would like to do with the article - reuse in a book/journal/magazine; republish on a website; make photocopies; etc. Sure enough, selecting the "republish on a website" option took me to a page stating "The option that you have selected is currently still being developed. Please contact Emerald Group Publishing Limited ([email protected]) who will deal with your enquiry directly." Typical! :lol:

Anyway, accessing the actual article through this database has revealed "Copyright © MCB UP Ltd" in the article details in the header, so no posting here I'm afraid.
Thanks to all for your comments and assistance - interesting, and very much appreciated.

anna1986 · Apr 21, 2008

haha, one of my fears when posting up the assignment was that my classmates would copy it lol, or my lecturer coming to this site and seeing it lol. I didn't end up getting a good mark for the assignment, it was either a C or a C+. he wanted more references (non-wikipedia ones as well) and he wasn't impressed by the baldrige stuff either. If you need it then you can msn me on.

Email removed. Please contact this person through PM or mail in their Profile.

i have the other assignments as well if you want

thanks.

ps: sorry for not posting, i was just starting to miss the site (hence my visit last week lol). will probably start posting now

Wes Bucey · Apr 21, 2008

Re: My Class Assignment on Quality Assurance Gurus for Your Review - Help needed

harry said:
A google search indicated that there's a Pdf file entitled: (broken link removed) The contents looks similar to what was described.

This is an exact copy of the QUALITY PROGRESS I SEPTEMBER 2004 article. It is essentially a "photocopy" of each magazine page.

CGT71 · Apr 21, 2008

anna1986 said:
haha, one of my fears when posting up the assignment was that my classmates would copy it lol, or my lecturer coming to this site and seeing it lol. I didn't end up getting a good mark for the assignment, it was either a C or a C+. he wanted more references (non-wikipedia ones as well) and he wasn't impressed by the baldrige stuff either. If you need it then you can msn me on.

Email removed. Please contact this person through PM or mail in their Profile.

i have the other assignments as well if you want

thanks.

ps: sorry for not posting, i was just starting to miss the site (hence my visit last week lol). will probably start posting now

Thanks for the offer Anna, but I couldn't possibly take you up on that! Would be interested to get in touch about the papers that you've done in general though. This is my first through Massey so would be interested to see what you thought of the others for the GDipQS.
Oh yeah, whereabouts in NZ are you? As I mentioned in a previous post I'm in Hamilton.

Interesting Discussion My Class Assignment on Quality Assurance Gurus

Jim Wynne

Wes Bucey

Prophet of Profit

BradM

CGT71

Marc

Fully vaccinated are you?

harry

CGT71

anna1986

Wes Bucey

Prophet of Profit

CGT71

Similar threads