Vital few or highest pareto? Which issue should be the priority?

Now that you are tracking the complaints for corrective actions, I suggest another track I used to use. Document all the verbal gripes not enterd as a complaint. "Don't likes", and "We had some problems with", and "Your competitor offers, or supplies", or "Can you do or provide ".
At one time I was promoted from Quality Manager to Sales Manager, helps find out customer wants versus needs, and expectations. But it also helps to act on these area identifed by your customers. Preventive actions if you will.
Make yourselves the market leaders.

ralphsulser said:

At one time I was promoted from Quality Manager to Sales Manager,

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You calll that a promotion?? You went from minding the coop to being the fox!

The Taz! said:

You calll that a promotion?? You went from minding the coop to being the fox!

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Taz, if you think that was funny...31/2 years after that I was promoted to Plant Manager, taught the Safety Manager how to use Pareto,...then 2 years after that they sold the plant, and I went somewhere else and became a Quality Manager again.
Always found ways to use Pareto analysis no matter the job or industry.

Thanks Ralph, Believe it or not we have just completed our marketing policy and quess what? You got it! most of what you suggest will be gathered by our sales reps and then inputed to engineering and new product development. maybe after we get some inputs we can track them. Also part of system is tracking these sort of things by our Customer Service department. Feels good to see others who think along the same lines.

Re: Pareto, Trend Check & Pareto from Pareto

Dear andre

thanks for sharing could y request a short sample or explanation for the process

thanks

Re: Pareto, Trend Check & Pareto from Pareto

Klemvhonks said:

Dear andre

thanks for sharing could y request a short sample or explanation for the process

thanks

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Welcome to the Cove. Unfortunately, Andre hasn't logged in here since 2009, so a response is unlikely. There's a lot of related information here though, so use the search function and feel free to ask questions.