Corrective Action for Supplier that Quality is not up to expectation. What is the best course of action?

Jackie82 said:

Trainings are for the employees. I am currently working on quarterly critical suppliers.

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which employees? yours or theirs? why would you need to train their employees.
frankly I don't understand the problem here. this supplier is a distributor of common parts. what problem are you trying to correct or control?

Jackie82 said:

am currently working on quarterly critical suppliers.

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If you have a chronically poor performing critical supplier, incapable of improvement, chances are that supplier is just not that into you, figuratively speaking. You might not be a critical customer for them and you should be finding a replacement. And/or, based on your posts on this thread, you might have to do a better job at communicating.

Sidney Vianna said:

If you have a chronically poor performing critical supplier, incapable of improvement, chances are that supplier is just not that into you, figuratively speaking. You might not be a critical customer for them and you should be finding a replacement. And/or, based on your posts on this thread, you might have to do a better job at communicating.

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I do not have the same issues with my other vendors or customers with communication.

CHANGE!!! DUH

I need train my employees in Safety and Health. I hired this company to do so. They never show up or therefore lack of. No phone calls or emails. I been in this field for over 15 years and have not seen this.

Jackie82 said:

I need train my employees in Safety and Health. I hired this company to do so. They never show up or therefore lack of. No phone calls or emails. I been in this field for over 15 years and have not seen this.

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If only you had said this in the first post. It doesn’t change the answer but teh earlier posts just wasted our time and yours.

Everyone is giving you the same advice: get a different training company. If they a re in violation of some contract with you by not providing training that you have already paid for you can have your company go after a refund.

So it sounds like the are a health and safety training/supply company? And for whatever reason they have missed some appointments, etc. without notice or follow up? So two questions: 1) Are you a good customer to them or a pain in the you know what? 2) What does your contact there, sales manager, rep., whomever, say when you do get ahold of them?

But yeah, send them a formal complaint and ask for a corrective action. See if anything changes.

Probably 99% of what you need you can get free off the internet by going to www.osha.gov and just looking. Right now, based on your posts, regardless of the provider not doing anything for you, you could be willfully and negligent in meeting OSHA compliance requirements. It took less than a minute to find these links. Just to let you know for most training you're in General Industry 29CFR1910.