Welcome to The Cove
newbie said:
Boy, am I glad to see this thread with these responses. We had a consultant come in last year to write a quality manual for us because one of our Navy customers required it. It is so full of ISO/government/navy/blah blah language, I don't think our managers would be able to understand it, let alone the field employees. Also, keep in mind that the navy is about 20% of our business, not the majority. So, needless to say I've spent the past 6 months trying to decode the manual (and new QProcedures) into everyday language that coincides with our other SOP's and EH&S policies/procedures already in place. It's been a mind numbing ride!
By the way, yes, I am new to the cove as well as relatively new to Quality/ISO. This site is great!
Hi Newbie, Welcome to the Cove.
Wow, your story sounds familiar. My organization got into this about 3 years ago due to a government contract (customer required).:mg:
I worked long distance (2000 miles away) with the consultant my company contracted with. As part of the contract,
we were guaranteed a manual system that would pass document review prior to the registration audit, and one (2 day) on-sight visit from the consultant.
My QMS has serious blah, blah, blah in it. I was directed to go with the flow with the consultant then and I've been told often by the top floor to leave it alone and don't rock the boat.
I would really like to do a rewrite (currently 147 pages of crap) prior to our recertification assessment. That of course could only happen IF we recertify, and I could convince top management why we need to fix the problem. IMO, our manual is the biggest nonconforming issue we are faced with. And top management in my organization doesn't see 'value added' yet. Go figure!
Hang in there, you'll break the code. I have, thanks to all the great advice and experience here at the Cove. For now, I tweak here and there, waiting for opportunity to get it done the right way.
