Seems as good a place as any for this. Uniform companies! Ugh. I've had to step in and audit ours for lots of quality issues and sat down with their state office's GM. When presented with lots of non conforming product being delivered to us over and over, and seeing that they are ISO 9001, I asked him how they dealt with NC. He said there is no such thing as nonconforming product, just opportunities for rework (my paraphrasing.)