Wes Bucey said:
That's also a good point. Would you agree it is easier to cater to an individual customer's idiosyncrasy on this immaterial point (which I see as in the same vein as a customer asking us to put duplicate labels on opposite sides of a product case for efficiency in stacking inventory.)
You betcha. Give 'em what they ask for unless it's painful, and in those cases, talk it over. It's a fairly simple matter to keep track of customers' special requirements--they all have them, after all. Something that a lot of people don't think about are the customer's purchasing people, especially expediters. In a job shop situation one deals with a lot of different customers, and you're happier to hear from some of them than from others. The big difference for the OEM is that if they continually get static and whining from a supplier, it
will affect a purchasing decision sooner or later. If you can manage to give them what they want quickly and without a lot of grief, they'll remember.
It may make your job more difficult for an hour or so, but it could mean that you'll
have a job somewhere down the line.