Is there any kind of Ranking available for selecting the Registrars?

Helmut Jilling · May 5, 2006

Sidney Vianna said:
It is not that simple. There are discussions here in the Cove about the alleged unethical practices that some registrars used to "encourage" the respondents to give them favorable ratings.

Fortunately or unfortunately, there is no simple criteria to assess registrar performance.
Even the QD survey had flaws. It focused on the registrar's customers perception of the registrar. Educated people understand that, sometimes, a registrar has to "dissatisfy their customers" in order to maintain it's integrity, because the certification service serves other stakeholders, such as the registered organization's customers.

I do agree that a significant portion was probably based on perceptions. I also heard rumors that at least one registrar actively influenced their results. (Not mine, fortunately).

QualityPhD · May 5, 2006

amanbhai said:
Is there any kind of ranking available for selecting the registrars? just curious

Auditors rank the registrars:

according to the speed with which they pay our invoices

the daily rate they pay

the amount of hoops they make us jump through

the ease of contact with intelligent life (did I say that?)

the volume of business they send our way

among a few things....

Randy · May 5, 2006

Love it

You have a good week?

QualityPhD · May 8, 2006

I did indeed

I worked with Paul B., really nice guy and 13485 LA. The class was long, longer for the delegates though!

I showed up with only shoes for the right foot --- tee hee hee, as I fell on April 1st and broke my leg

Cast comes off June 10th though... I hope, I hope, I hope....

Sorry I missed you and Steve in Cali... the audit I had ran a bit over (way over) and I was beat once I got back to my lovely hotel in RIVERSIDE ---eeewwwwww.... the BW, promptly moved to the Doubletree in Anaheim.

All else was grand... even received a nice review from PB for the company. Once again, Randy, thank you!!!!

LexieB · Jun 24, 2009

This is obviously a very old thread I'm reviving, but doesn't anyone think it's extremely odd that the system for determining whether or not a registrar is reputable is so difficult? The whole point of ISO9000 (and other quality certs) is that you can trace and prove everything. That seems to be the big loophole. I have seen several companies that are certified by registrars that don't even seem to have a website. I also have never seen any **REAL** studies showing the effectiveness of ISO. I still need to work with it, but I'm interested in hearing some opinions on this.

Coury Ferguson · Jun 24, 2009

LexieB said:
This is obviously a very old thread I'm reviving, but doesn't anyone think it's extremely odd that the system for determining whether or not a registrar is reputable is so difficult? The whole point of ISO9000 (and other quality certs) is that you can trace and prove everything. That seems to be the big loophole. I have seen several companies that are certified by registrars that don't even seem to have a website. I also have never seen any **REAL** studies showing the effectiveness of ISO. I still need to work with it, but I'm interested in hearing some opinions on this.

You might be more specific on what you are asking for, you will get better responses.

LexieB · Jun 24, 2009

Coury Ferguson said:
You might be more specific on what you are asking for, you will get better responses.

Specifically: Does anyone else find it odd that the registrar system is rather convoluted? If you don't think it's convoluted, please explain how I know whether or not a registrar is credible?

Also, I said I have not seen any real studies showing HOW ISO improves efficiency, costs, etc. Can anyone point me to some?

Sidney Vianna · Jun 24, 2009

LexieB said:
Also, I said I have not seen any real studies showing HOW ISO improves efficiency, costs, etc. Can anyone point me to some?

See the attached document to this post (See Post 11): ISO 9001 - 20 Years - Has it delivered on its Promise?.

Jim Wynne · Jun 24, 2009

Sidney Vianna said:
See the attached document to this post.

To provide a somewhat different perspective, the OP should also see this paper: www.cluteinstitute-onlinejournals.com/PDFs/1161.pdf

From the abstract:

Our results indicate the benefits of the certification may be limited and may depend on the time period in consideration, and the sample of firms used for comparing firm performance. Also investors usually do not perceive the ISO certified firms to have a higher quality of earnings and not willing
to pay more for earnings from such firms.

Sidney Vianna · Jun 24, 2009

Jim Wynne said:
To provide a somewhat different perspective, the OP should also see this paper: www.cluteinstitute-onlinejournals.com/PDFs/1161.pdf

Thanks, but this paper is even more useless than the one that I linked to. When you reach a conclusion of

Considering the findings of both this paper and that of Corbett, Montes-Sancho, and Kirsch (2005), we may conclude that the benefits of certification may depend on the types of firms considered in the sample, the control group used for comparison, and the economic cycle of the sample period considered. It is also possible that firms may opt for the certification for non-performance related issues. Anderson, Daly and Johnson (1999) discuss some of the factors that may influence the decision to pursue the ISO 9000 quality certification.

what value does this study bring? Whomever funded this study should ask for a refund, IMO.

Is there any kind of Ranking available for selecting the Registrars?

Helmut Jilling

Auditor / Consultant

QualityPhD

Randy

QualityPhD

LexieB

Coury Ferguson

Moderator here to help

LexieB

Sidney Vianna

Post Responsibly

Jim Wynne

Sidney Vianna

Post Responsibly

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