Advice from The Elsmar Cove

Mike S.

Happy to be Alive
Trusted Information Resource
Maybe they want to improve, hence hiring someone to help them.

Yes, expect to wear more than one hat. Some folks like that.

But go into any organization with a "know it all" attitude and you will get backlash.
 

Jen Kirley

Quality and Auditing Expert
Leader
Admin
Such good advice so far. :agree:

I have worked in a small, family-owned machine shop and got exactly nowhere in efforts to improve how things are done, in medium-sized companies where I needed patience to have an effect (but eventually did once people were convinced my methods had value) and currently a large organization with maddening bureaucracy and a glimmer of willingness to adopt my contributions... but whether they will stand the test of time is unclear as I am just a "little fish." But my trainings have been well received, as well as my work in Excel to make current tools and tasks easier - like capacity assessment for suppliers.

So I feel hopeful for your prospects, but I agree you should go slowly and gently. One thing at a time, where and when it's needed, and make it as simple as possible. If you have skills in Excel, make tools that are very easy to use so people don't feel they must instantly turn into gurus - because they don't. Ishikawa's 7 Basic Tools are simple, direct and can be leveraged to save money - because that's what it's about, making more money.

I would use simple language like "Wouldn't it be good to do less of XYZ so we could get back to better things like counting money?" ;) or something that appeals to them. I think my #1 takeaway from these 30 years is that one needs to address one's people as internal customers, especially if they have a stake in the outcome you're after.

Best of luck to you!
 

Ed Panek

QA RA Small Med Dev Company
Leader
Super Moderator
I work in a start up of 27 people. It’s taken full decade to get everything working right. It’s med device so I prepare an annual budget or forecast. It’s basically two columns. Things we can do and things we do not know how to do or cannot do.

Things we can do. Design development. Production. Inspection. Shipping receiving. Supplier management. Things we cannot do or should not do. Internal audit (too small) bio compatibility. Drop testing

Be frank with your budget and have quotes in hand to support your budget.
 
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