IATF 16949 Cl. 4.3.2 - Customer Requirements vs. Customer Specific Requirements

GoKats78

Starting to get Involved
We have multiple plants within our organization that are IATF...we are the lone holdout...so I have a large host of resources.
I have done this before...with QS9000 and TS16949..IATF is the much more burdensome! and then...all the CSRs on top

I would retire if I could!
 

Ashland78

Quite Involved in Discussions
This is a great and OFTEN raised question @GoKats78 .

The short answer is,....
No, it need not be listed on the IATF website.*

Here is the logic...
1- Yes, to be a CSR (according to the definitions listed WHITHIN iatf 16949:2016, it must be linked to a specific clause.
2- Honda is not an IATF member.
3- Regardless and 'contrary' to all I just stated above, if you are an IATF 16949:2016 certified organization....
"... shall include all direct customers of the certified organization, which may include IATF OEMs, non-IATF OEMs, and other automotive customers (i.e. tier-1, tier-2, etc.)."

While I do not agree with (it is illogical ) how IATF approaches this (i.e. IATF requirements for NON- iatf member OEM) and contrary to IATF's claim that all CSR 'must be linked to clause...", the expectation is none-the-less as I just stated.

"... shall include all direct customers of the certified organization, which may include IATF OEMs, non-IATF OEMs, and other automotive customers (i.e. tier-1, tier-2, etc.)." is an excerpt from the most recent IATF FAQ....item #8. Here is a link...

View attachment 29606

*In other words, the IATF standard and the expectations contradict one another. (how/why IATF group imposes a 'requirement' that is NOT in the standard and adds a 'shall' to and audits to FQA is unconscionable) . Sad but true.

Hope this helps.

Be well.
Very well explained. Many organizations get into conflict not considering those that aren't registered on the IATF site. Great job!
 
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