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I got a piece of news that the revised ISO 13485 has been registered as DIS.
Does it mean the finalized revision of ISO 13485 will be published before the end of this year?
Thank you!
Hello!Marcelo
I got a piece of news that the revised ISO 13485 has been registered as DIS.
Does it mean the finalized revision of ISO 13485 will be published before the end of this year?
Thank you!
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0 Introduction
0.1 General
This International Standard specifies requirements for a quality management system that can be used by an organization involved in stages of the life-cycle of a medical device including the design and development, production, storage and distribution, installation or servicing of medical devices, and the design, development, and provision of associated activities (e.g., technical support). The requirements in this standard may also be used by suppliers or other external parties providing goods and services (e.g., sterilization services, calibration services, distribution services) to medical device organizations. Such a supplier or external party may voluntarily choose to conform to the requirements of this standard or may be required by contract to conform.
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in my understanding the standard scope is clearly extended to distributors (distribution services) but also to servicing performed by the manufacturer or their subcontractor (installation and servicing) and servicing performed by the user (clinical engineering service of the hospital or their subcontractor- i.e. independent servicing companies)
Both independent servicing companies and small distributors refuses the approval of the standard as they consider that they will be obliged by the health authorities when approved.
Also other controversial point is the 1.2 application which estates:
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If any requirement(s) in Clauses 6, 7 or 8 of this International Standard is (are) not applicable due to the activities undertaken by the organization or the nature of the medical device(s) for which the quality management system is applied, the organization does not need to include such a requirement(s) in its quality management system.
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so they extends the possibility to no application to clauses 6 and 8 from the previous edition (I think to allow the new actors as distributors to tailor their requisites)
Through reading the entire standard, I found there is no dedicated paragraph to require how to handle complaint. However, a dedicated paragraph (i.e. section 8.5.1) exists for handling complaint in previous draft version that I got in last year.
I would like your answer: could you please explain how you experts consider this change?
8.5 Improvement
8.5.1 General
The organization shall identify and implement any changes necessary to ensure and maintain the continued suitability and effectiveness of the quality management system as well as product safety and effectiveness through the use of the quality policy, quality objectives, audit results, post market surveillance, analysis of data, corrective and preventive actions and management review.
Hello, I´m not sure what you are talking about, because 8.5.1 on the DIS was not changed from the CD and it does not mention complaint:
The requirements for complaint handling are on 8.2.1.2 Complaint handling.