I got a CD version of ISO 13485:2015 in last year. This draft requires how to handle complaint from its sections 8.5.1.1.1 to 8.5.1.1.6.
This June, I get an updated draft from BIS website. This draft removes sections from 8.5.1.1.1 to 8.5.1.1.6 that are required in last CD version.
You mentioned the complaint handling is required in section 8.2.1.2 of DIS version. However, there is no such section in the draft that I get.
Does it mean my version is not the latest draft? In addition, could you please confirm whether the content of 8.2.1.2 in DIS version is the same as 8.5.1.1 in CD version?
Complaint handling was on 8.2.1.2 on the CD from last year. There was only some small modification on this clause on the DIS (removing a link to a subclause, including one or two new wording) But the text is almost the same.
The texto begins with:
8.2.1.2 Complaint handling
The organization shall document procedures for timely complaint handling.
These procedures shall include at a minimum requirements and responsibilities for the following activities:
- Receiving information
- Evaluating information to determine if the feedback constitutes a complaint
- Investigating complaints
- Considering regulatory reporting
- Handling of complaint related goods
- Determining and initiating corrections and/or corrective actions if applicable on the basis of risk.
- Defining requirements for complaint records
- Feedback to review risk management file
And there´s 3 more clauses.
I don´t know which document you have. You might send it tome to take a look and try to help you, otherwise, I don´t know how I could help you.