Hey Joe,
That's pretty blunt

But thanks for taking the time to respond, and the "1999" comment about the user interface is definitely fair (originally designed in 2002). It's not sexy, just functional, and has stayed largely the same over the years based on customer feedback. We rely almost entirely a customer-driven process to prioritize development, and invariably the guidance comes back for new features rather than prettying up the UI. Also, from a testing and validation perspective, it's nice to have something that's pure HTML and consistent across all browser platforms, so we can do most of the regression testing through automation, and have the flexibility to ship new releases on a regular schedule.
With regard to "core functions" of a QMS that we're missing, I'd still be interested in hearing what those are. We've been doing this a long time, with a couple hundred companies actively using our system that keep serving as positive referrals. We're definitely not perfect, but if there were major gaps in the core system I'd think our customers would have left us by now, and definitely not keep recommending us to their suppliers and spin-offs.
Anyway, thanks again for the feedback, however brutal, and best of luck!
Jim