Scheduling Internal Audits - What is meant by 'based on status and importance'?

F

Fire Girl

Russ

Let me tell you what I think a mini audit is. This is what we do: Usually just before an audit I ask all the employees to get involved in what I call mini audits. I have them check out an area that they do not work in. I usually don't log these audits, I just mention at our morning production meetings that there were discrepancies in a certain area. Perhaps I should log them in our Internal Audit Book?

What do you think?
;)
 
R

Russ

Alf,
I consider a mini-audit an audit I take every time i visit a department for a look around. I try to do this once a week, just to keep on top of things. We have never wrote reports against anything but scheduled audits before. I just took this position over in Nov.,00 and I think we should be able to write reports for those spots that just won't cooperate even between audits. I don't want to be like the Gestapo, but sometimes it takes a lot of attention to get some of these people to fly right. Thanks for your input!
 

Marc

Fully vaccinated are you?
Leader
Scheduling: Your systems says who schedules audits. ISO does not have a requirement for management to schedule them or anything like that.

The status and importance issue from ISO is one of the originals. QS-9000 has led everyone to the once a year 'criteria'. The original intent was to let the company decide, based upon reason, what to audit and when. If you are having problems in a specific area or with a specific system, more frequent audits are 'expected'. One area that was often passed over for long periods were systems like traceability (remember for some companies traceability is not much of an issue) where no problems were evident for a year or two or more there was justification to spread your audit for that out to maybe 18 months. Document control was another one which - well, as you audit just about anything you're automatically seeing whether document control is effective and whether the system is being followed. You're asking people to show you their documentation, explain about their records, etc. From this (and I have seen registration audits where document control was 'passed' by the fact of all the other audits) you could argue that (assuming no 'recent' findings) 18 months or 2 years would be sufficient for a document control audit. On the other hand, an auditor could argue for at least yearly audits because of the criticality of document control (importance).

Since QS-9000 sunk in and with thanks to the push by the ASQC and 'the auditors' (to the extreme of wanting companies to 'register' or 'certify' their internal auditors - can you say $$$?), the 1 year for auditing everything at least once is pretty much expected.

Just remember the words: Status and Importance.

Status: Are there recent problems? When was it last audited?

Importance: Your judgement as to how important or critical a system is.

If you are walking to lunch and pass a container and see nonconforming product what do you do? It's not a formal audit - you're on your way to lunch. But it is a concern so I suspect you would notify the appropriate operator, supervisor or whoever. Then, a determination would be made at to whether a corrective action was required or not, but at the least the nonconforming product would be identified and appropriate nonconformance system aspects would apply - loging the findings or however your system works.

I can't see any difference in a 'mini' audit. If you identify a nonconformance you use the appropriate system to rspond. And yes - I would log them as audits. That's what they are, aren't they???

One of the things I have done in most implementations is to schedule 'walk-throughs' where I simply go department by department for small samples to assess compliance status. It is high risk, small sample size, but if you're finding a lot of things the problems are obviously serious. I reported findings - they reacted. The only difference is in implementation, prior to the registration audit, the system findings were typically not a driver for a corrective action unless no progress has been made. This is discussed in the latest implementation guide. (I don't think this is addresed in the posted 'example' slides and I'm not updating them again - only the guide files which are for sale - can't give away everything...)

-> I guess what I was pointing to was the definition of the
-> Mgt Rep. "ensuring that processes needed for the quality
-> Management system are established, implemented and
-> maintained". To me, that "could suggest" monitoring Top
-> Management's quality planning.

I don't think the intent is to require upper management to directly oversee internal audit scheduling. The schedule and the results of audits are supposed to be presented during management review.

My advise is to continue to schedule yourself but be prepared to explain your reasoning for the schedule. Heck - there are several clients I do audits for about yearly (see below - we're now on 14 month cycle). Two of them have really neat audit schedules. They have a calandar on the wall and each winter when they replace it they write in the audit dates that I will be there the coming year. Now, this is just a typical wall calendar like your insurance company or bank would give you or send you. I go over each system. No complaints yet (going on 4 years for both of them). The audits have always gone very well, so I do include in my write up my OPINION that nothing indicated a need for any audits prior to the next scheduled audit. By the way, we currently schedule audits at 14 month frequencies now because the audits have always gone well (as have the survalience audits by the registrar) with no complaints by the registrar. Remember, these are small companies - one 14 people and one about 35 people.

The biggest thing here is to understand YOUR internal audit system, what internal audits are supposed to do, and to be ready to explain what you do and what your reasoning is.

-> Auditors can be swayed by their expectations, and part of
-> the job of the Management Rep is to put those
-> expectations into perspective for the company the auditor
-> is auditing.

Yes.
 
E

everest

I too was gigged on audit frequency. I argued that Mgt. plays the role in setting the schedule (audit frequency) not the Standard. How could I demonstrate that the QMS was effective if I haven't audited all elements?
- my pushback was - we are meeting quality objectives therefore my system is effective.

Anyway, took the minor gig -
 
Re: Scheduling audits

Originally posted by Fire Girl
My last maintenance audit, my registrar was not pleased with how I schedule audits. The standard states that audits should be scheduled based on status and importance. What exactly is meant by this? I thought I knew but apparently I don't!

Thanks

Hi FG,

How about this link? It's all about audit scheduling: 8.2.2 - Opinions please... .
There is also a flowchart explaining it in IA Flowchart - Opinions please...

Hey Everest, welcome to the Cove. :bigwave:

/Claes
 
E

everest

Here is a high level flowchart of the inputs and the audit process. Hope this will be of help to anyone! We plan on using this flowchart to demonstrate how "frequency, status & importance" is determined. - - - - -- We have to move away from "all areas yearly" audit plan.
 

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S

Shaun Daly

My last maintenance audit, my registrar was not pleased with how I schedule audits. The standard states that audits should be scheduled based on status and importance. What exactly is meant by this? I thought I knew but apparently I don't!

Possibly he was looking for variable numbers of audits based on the area/process/clause importance to your company.

For example as a small manufacturing company we audit Moulding x 4 per year, Assembly x 2 per year, Management Processes x1 per year, based on their importance to us (and previous NC's).
 
D

Dave.C

status and importance... Risk!

Just one small point that you all seem to have missed whilst talking about scheduling audits according to status and importance... The Customer! :mg:

Here's a little attachment I filched from a training course that seems to sum up scheduling priorities pretty well...
 

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