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fireonce
Our company trains internal auditors every year. And they most come from enginerr and quality
WHERE do you find your internal auditors?
- Thread starter Claes Gefvenberg
- Start date
Have you considered including folks from production and support staff? (Office). Creating more ownership of the Quality Management System?
Stijloor.
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IngridD - 2012
Without going to far back into the history of this thread:
I think it very helpfull to also have non-production or non-quality people in the team (like administration peoples or logistical people). The are less reluctant to ask "deeper", just because they are not always so familiar with the production process. That can lead to suprisingly new or uncommon views.
I think it very helpfull to also have non-production or non-quality people in the team (like administration peoples or logistical people). The are less reluctant to ask "deeper", just because they are not always so familiar with the production process. That can lead to suprisingly new or uncommon views.
J
JaneB
Yes, I agree with you. It can also be beneficial to both parties as each may acquire a new understanding of the roles of the others, why and how things happen, and help break down those barriers.
But without careful coaching and preparation, these 'newbie' auditors can also come up with some wacky findings - or worse - miss vitally important findings, while tripping over 'document control'.......
By all means use these people to gain a better understanding of others' processes, but never, ever send them to audit a process they have no practical knowledge of, without an auditor with some competency in the process.
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IngridD - 2012
Correct, in our case where we have "newbie" auditors or non-production auditors auditing a production departement we need to make sure that the auditors are thoroughly trained, very deep audit preparation with experience auditor and Q-management is done and of course auditing to be done in a team. I think this works and gives interesting inside information in processes.
Second advantage is that non-insiders can just ask/speak out freely (are not "supposed" to have any knowlegde, can ask "stupid"-easy questions). That is good, sometimes during the audit you digg-in deep, while most improvement potential can lay on the surface.
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goodtimes
Internal auditing is pretty much a thankless job.....at least at my company that's how it's perceived. Any ideas on how to reward these folks?
It's only thankless because the audits don't address the issues management care about, IMHO! If an internal audit program would focus more on what management are 'worried' about, and less on some abitrary criterion like 'covering all the elements a year' etc., management might get behind it and, therefore, the audits might actually see some action from their efforts!
Mind you, the auditors would have to be coached to focus less on what ISO says, and plan and prepare to address those business performance issues.....
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IngridD - 2012
I usually find my auditors hiding under their desks.
What is wrong with me, I usually find the auditee hiding under their desks, when I go out auditing....
