Quality manager retiring, no succession planning for those responsibilities

QuinnM

Involved In Discussions
Hi Nomzone,
For the Management Representative gap there is no issue with the ISO standard. ISO 9001:2015 removed the requirement for a single Management Representative (Look at Annex A). If your companies SOPs indicate a Management Representative, then there are options to remove the requirement in the SOP, or identify an individual.
 

normzone

Trusted Information Resource
Thanks, [QuinnM], I get that.

From my perspective, said planning did not originate until after the Quality Manager began his meltdown (maybe I'll stay, maybe I won't). I think that the Quality Manager being of retirement age, and the organization's tame auditor for seven years retiring, should have triggered SOME kind of planning.

From my perspective, I am just the first responder assigned to the scene of the accident. That makes me the "correction" part of the corrective action. If it were practical to have one person manage the QMS of three sites (my full time job on the west coast, the sister division on the east coast in question, and a "satellite site" under their cert on the west coast) then for economics it would have happened long ago.

There is a hiring freeze on says corporate, unless you go up the command chain to get approval. We have done so to fill existing positions that came open during the freeze. But, as previously mentioned, not spending money gets local top management favorable reviews from global top management, and pushing employees until they break is just good economics.

I figured on pushback re the 6.3 nonconformance, but the issue needs some light on it - it's like the weather. Everybody acknowledges the issue of an entire generation retiring, but there is only succession planning at the CEO level. Setting me up to fail is not a long term solution.
 

Johnnymo62

Haste Makes Waste
I think 6.3 is being complied with because 6.3.d) corporate has reallocated responsibilities and authorities to you.

Also, I think of the first responders that check the victim's vitals and put on bandages are like the 8D's D3 step of developing interim containment actions.

The hospital and doctors are doing D4 root cause and D5/6 corrective actions. This would be your cross functional team.

Good luck.
 

Mike S.

Happy to be Alive
Trusted Information Resource
There is a hiring freeze on says corporate, unless you go up the command chain to get approval. We have done so to fill existing positions that came open during the freeze. But, as previously mentioned, not spending money gets local top management favorable reviews from global top management, and pushing employees until they break is just good economics.
I can't say what I'd like to do to those kinda "managers and executives" without getting banned so I'll just say that's a bad thing.
 

normzone

Trusted Information Resource
I can't say what I'd like to do to those kinda "managers and executives" without getting banned so I'll just say that's a bad thing.
Agreed, and you and I are used to wearing our Quality hats.

But if our income could be positively affected by cutting corners, there would probably be fewer corners.

Yeah, [Johnnymo62], I guess I'm more like the containment part of the corrective action. Despite the fantasies of the management involved, I'm not a long term solution, if only for health reasons. I'm going to pitch it that way when I'm onsite this fall. I'd retire if I had any money, but instead this job will be the end of me first.
 
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