Process Mapping - Process Flow and Interactions of Processes - ISO 9001

Hello everyone,

Please can you view/critique my latest attempt to get this right.

Thanks in advance,

Stephen

stephenh said:

Hello everyone,

Please can you view/critique my latest attempt to get this right.

Thanks in advance,

Stephen

Click to expand...

Stephen,
Stare real hard at the process map in 0.2 of ISO 9001:2000. Start with that as your model.

The top box inside the PDCA circle is management responsibility. ISO 9001 identifies the elements of management responsibility. What processes does your management use to fulfill its responsibilities? What are the inputs to, for example, provision of resources? What are the outputs from provision of resources? What is the sequence of steps in the process that leads from an identified need for a resource to the resource itself?

Follow the same thought process for resource management, product realization, and, measurement, analysis and improvement.

This is not going to fit on one page. Sorry. If you must have a one pager, cop the one from clause 0.2 and add pointers to your other charts to it.

I've added a little tutorial attachment. I hope it helps.

See also post #82 in this thread for another point of view.

Cliff Kachinske

Thanks for your comments Cliff. I have pinched this idea from someone else and adapted it to suit my company. Is this more like it?

I'm at the stage where I just want any old diagram to scrape through the assessment.

Thanks again,

Stephen

stephenh said:

Thanks for your comments Cliff. I have pinched this idea from someone else and adapted it to suit my company. Is this more like it?

Click to expand...

Seems better, assuming the department names across the top are actually understandable in terms of your company's departments.

I notice production does production planning, but doesn't actually produce anything. How does that work?

It seems like some of your supporting processes aren't accounted for. How about calibration, for example?

I'm at the stage where I just want any old diagram to scrape through the assessment.

Click to expand...

I have felt your pain and I understand it. Therefore I'm going to pad my cluebat with a pillow , but you still get a resounding WHAP from the cluebat.

These diagrams can be a good learning tool. Creating, or seeing them for the first time, often surprises management who might be a wee bit insulated from what's actually going on. That's why some call it a voyage of discovery.

stephenh said:

Thanks for your comments Cliff. I have pinched this idea from someone else and adapted it to suit my company. Is this more like it?

I'm at the stage where I just want any old diagram to scrape through the assessment.

Thanks again,

Stephen

Click to expand...

Hi Stephen,

To add to Cliff K's notes above...there are a few other Management System processes which are conspicuously absent from your System Model, namely:

Also, your sequence of processes is not quite right; it should be:


Also, if you follow your flow...subsequent to Dispatch of goods, you identify Analysis of Customer Feedback/Supplier Performance/Competency Data...but you do not input this information into Management Review...your sequencing is in need of some repair.

Your organizational structure is also questionable...no Quality Department? Purchasing and Materials Management?? Machine Maintenance?

Back to the drawing board....

Patricia Ravanello

Food for Thought: An Organization as an Extended System

stephenh said:

Thanks for your comments Cliff. I have pinched this idea from someone else and adapted it to suit my company. Is this more like it?
I'm at the stage where I just want any old diagram to scrape through the assessment.
Thanks again,
Stephen

Click to expand...

Hi
For achieving your process mapping, you can follow the following stages:

1: Identify all processes
Note:
-In this step, you can't mix procedures and processes
-Start with the general approach.

2: Classify all processes in these 3 levels:
--Level 1_process of realization: creating the value directly for customers, employee, and investor (i.e: process of production)
--Level 2_process of support: providing resources to permit the execution of the processes of realization, these processes don't create the value directly (i.e: processes of quality)
--Level 3: processes of direction: create the vision of the enterprise, influencing the environment in which processes of level 1 and 2 are going to take place (i.e: processes of internal communication)

3: Identify all interactions


I tried to remake your process mapping (I hope that is going to help you) but I am sorry for my English writing.
I try to improve my skills in English

Best regards

Just reviving an old topic on Process Mapping / Sequence of Interaction...hoping to get newbies to submit their examples or us experienced folks to submit any changes that we may have done.

I personally have not upgraded / changed mine other than adding new process references (procedure #'s) since we have a new facility. Right now, best to leave "what works for us" alone and not change/improve until later.

I actually use the process flow diagram right out of the ISO 9001:2000 spec in my QM. No problem with the auditor on it. The auditor mentioned that everyone uses diagrams now which I thought was interesting. I was a QM for a automotive company and changed their system from QS to TS and I made turtle diagrams. A different company I worked at was AS 9100 and I didn't need process diagrams at that job either when I wrote their manual. I pulled together 2 process maps showing the relationship of the flow.

Very extraordinary place.
The content here is really important.