Which metrics to use?
The point of my earlier post was that ALL of them can and should be used - IF you understand the differences.
If you have someone who doesn't understand their meaning, use the Pp & Ppk (where the estimate of the sigma is the simple sample standard deviation of all the data glommed together - this is EXACTLY what the pre-AIAG Cp & Cpk was.) These reflect the actual performance of the process.
How to calculate %-nonconforming?
My advice is to calculate the mean and sample standard deviation and then use the z-statistic to calculate the probablitiy of observing a variate outside the spec limits.
Using Excel notation:
%-nonconformance = =100*(NORMDIST(LSL,Mean,StdDv,TRUE)+(1-NORMDIST(USL,Mean,StdDv,TRUE)))
For upper/lower bound just remove the relavent portion.