Slide 13 of 262

Malcolm Baldrige National Quality Award Criteria Circa 4/2001

1. Leadership

• Organizational Leadership
• Public Responsibility and Citizenship

2. Strategic Planning

• Strategy Development
• Strategy Deployment

3. Customer and Market Focus

• Customer and Market Knowledge
• Customer Relationships and Satisfaction

4. Information and Analysis

• Measurement and Analysis of Organizational Performance
• Information Management

5. Human Resource Development and Management

• Work Systems
• Employee Education, Training and Development
• Employee Well-Being and Satisfaction

6. Process Management

• Product and Service Processes
• Business Processes
• Support Processes

7. Business Results

• Customer Focused Results
• Financial and Market Results
• Human Resources Results
• Organizational Effectiveness Results

	The. Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram. Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

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