> I was just hoping that you could clarify this a little for me. I have no
> experience with service based industries. Do you treat their service as you
> would a product?
Yes. A tire dealership's main product is the installation of tires. But there are other products. If they do alignment, one product would be alignment. No different from a company which makes both air valves and electric motors. They have several products. List the specific services you provide and you have a list of your products.
> Their processes, I assume are how they carry out the
> service. This is a tire shop I'm dealing with.
Their processes are many: Taking orders from customers. Installing tires. Balancing tires. Aligning front ends. Placing orders with suppliers. Training employees.
Most tire shops do a lot more now. The place I go does brakes and some other minor repairs and such. These are all processes.
Service As A Product
3.1 - product - result of a process
NOTE 1: There are four agreed generic product categories:
- hardware,
- software,
- services,
- processed materials.
Most products are combinations of some of the four generic product categories. Whether the combined product is then called hardware, processed material, software or service depends on the dominant element.
