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Slide 70 of 250

Inputs To Team

• Field service reports

• Problems and issues reported from Internal customers

• Internal evaluations using surrogate customers

• Road trips (e.g.: Struts)

• Management comments and/or direction

• Government requirements and/or regulations

• Contract review

• Input from higher system level or past QFD projects

• Media commentary and analysis

• Customer letters and suggestions

• Things gone Right/Wrong reports

• Dealer comments

• Fleet operator comments

	The. Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram. Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

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