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Slide 74 of 200

4

Account

Management

Sales /

Marketing

Order

Receipt

Order to

MFG.

Procure

Material

Build

Product

Ship

Product

Bill

Customer

Collect

Money

Mrkting Process

Sales Process

Quote Process

Credit Approval

Order Review

Gen. Doc.

Acknowl. Order

Notify Mfg.

Verify Inputs

Plan the Job

Release for Purch 7

Mfg.

Review Reqmts

Make vs. Buy

Select Supplier

Issue RFQ

Place Orders

Eval. Incoming Matls

Material Dispo.

Autorize Supp. pay

Review Doc. Pack.

Kit Materials

Set up Equip.

Mfg. per Route Card

Package

Send to Finish goods

Confirm Date

Create Pack. Docs.

Create / Dist Invoice

Sched. Carrier

Generate Ship. Docs.

Pass to shipper

File Paperwork

Mail Invoice

Receive Payments

Resolve Disputes

Management

Processes

Results / Forecasts

Business Plan

Mgmnt Mtgs.

Design

Engineering

Quality

Systems

Internal Audits

Procedures &

Standards

Supplier

Approval

Document

Control

Control of Test

Equipment

Data Security

Training

Personnel

Processes

Customer

Complaints

Facilities

Processes

Corrective

Action

Customer

Services

Material

Stocking

Financial

Processes

Preventative

Maintenance

Support Processes

Typical Operations Flowchart

ISO 19011 - Quality and Environmental Management Systems Auditing Forum Discussions

	The. Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram. Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

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