. .

Slide 78 of 200

This is a representation of a typical company. Notice the flow, but also note what are defined as support functions. Most companies align to this basic representation to a large degree. Even service companies when you come to think about it. The most common problem in service implementations is to associate these functions with a company s actual functional departments. One service client had a position titled Process Improvement Manager. That position was responsible for quality related functions in the organization. Initially, one might have heard the title and equated it with a production manager or similar.

You may not find a direct equivalence in your company with each function in the above. For example, if you are a service company you may (or may not) have equipment to calibrate. If you do repair work, you may not immediately notice it, but material stocking will probably be applicable.

Account

Management

Sales /

Marketing

Order

Receipt

Order to

MFG.

Procure

Material

Build

Product

Ship

Product

Bill

Customer

Collect

Money

Mrkting Process

Sales Process

Quote Process

Credit Approval

Order Review

Gen. Doc.

Acknowl. Order

Notify Mfg.

Verify Inputs

Plan the Job

Release for Purch 7

Mfg.

Review Reqmts

Make vs. Buy

Select Supplier

Issue RFQ

Place Orders

Eval. Incoming Matls

Material Dispo.

Autorize Supp. pay

Review Doc. Pack.

Kit Materials

Set up Equip.

Mfg. per Route Card

Package

Send to Finish goods

Confirm Date

Create Pack. Docs.

Create / Dist Invoice

Sched. Carrier

Generate Ship. Docs.

Pass to shipper

File Paperwork

Mail Invoice

Receive Payments

Resolve Disputes

An Organization As A Collection of Systems

ISO 19011 - Quality and Environmental Management Systems Auditing Forum Discussions

	The. Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram. Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

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