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Slide 99 of 250

Customer Terms / Symptoms

• Who is the customer?
• Is there more than 1 customer? If so, which customer first identified the problem?
• To whom was the problem reported in the customer�s organization?
• What is the problem definition in customer terms?
• What is the problem definition in YOUR terms?
• Have we verified the problem with on-site visits with the customer?

	The. Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram. Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

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