Slide 102 of 262

Once a client referred to me as their ‘Piano Teacher’. I still use the analogy. I tell clients I can help them learn how to play, but I can’t play the concert for them. I can tell them what the problems to expect are. I can help with interpretations. But I can’t take the audit for you.

If you’re a golf person, you might want to think of this in terms of a golf pro. You are after their experience and insight. You want them to evaluate your swing. You want their advice. But - they can’t play the game for you.

Some clients want someone there every day. Others want a consultant on an ‘as needed’ basis. Some want to keep costs as low as possible and opt to try to do almost everything by internet and phone. There are pros and cons to each method but it really depends upon how much and what you expect from a consultant with consideration to in-house resources.

As often as not, the middle of the road ‘Visits as required’ path is followed and is typically appropriate.

Role of Consultant - Piano Teacher?

‘Full Service’

On-site full-time for the duration of the project. Various roles & Responsibilities.

• Visits - As Required

  Track progress through interviews (meetings) and ‘internal audits’. Address interpretations issues. Help with systems design.
  

• Internet / Phone

  Verify systems documents
  
  Discuss interpretations and systems
  Answer general questions
  

NOTES: Training can be applied to any of the above but is on-site. - Internet / Phone is always available

	The. Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram. Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

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