Slide 104 of 262

I have been working with companies in implementing ISO standards since about 1993. Since then, it seems everyone and their brother has become ISO experts. Some companies offer ‘Guarantees’. The one cited above is an example. Notice where they proclaim “…if you follow our program…” Often there are sweetheart deals with registrars as well.

When I first got into ISO 9001, it was because of a gal who told me about it - in 1991. She made a very good business out of implementations. One of her initial requirements was the company had to sign an agreement which said they would do everything she said was necessary. By default, she controlled the plant manager (or whoever the top dog was). She did not want to work with a company not dedicated to the effort and she would only implement ‘her way’. Her program was US$25,000 down and US$1500 each 1/2 day visit. She would visit once or twice a month. She did quite well, actually. But she was demanding. She had one heck of a sales pitch.

I will offer the same guarantee to any client. If you give me control, if you will do everything I say (including providing various training programs when necessary), I will guarantee successful registration as well.

Implementation Guarantees

Some companies offer ‘guarantees’. Consider the details / requirements carefully.

• Typical Disclaimer Example

  “The ISO 9001 Network guarantees that your company will achieve ISO 9001, QS-9000 (now IATF 16949) , or ISO 14000 certification if you follow our program.” - From http://www.isonet.com/Gaurantee.htm (sic)
  

• The time it takes to implement a system is inversely proportional to the company’s involvement and prioritization. As involvement and/or priority increases, time decreases. Pretty much a ‘no brainer’.

	The. Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram. Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

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