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Information Resources

Engineering Drawings/Diagrams:

• Part/Component
• Subassembly
• Higher Level Assembly
• System

Design Requirements/Specifications

• System Design Specification
• Engineering Specification
• Manufacturing/Process Specifications
• Equipment Performance Specification

Control Plans

• Dimensional Control Plans
• DCP-Plus
• RQP

Previous or Similar Data

• Warranty Data
• Reliability Data
• Recall Data
• Field Service Data

Other Studies

• Quality Function Deployment (QFD)
• Competitive New Vehicle Quality (CNVQ)
• National New Car Buyer�s Study (NNCB)
• Durability Tracking Study (DTS)
• EAO Quality Audit Survey (QAS)
• EAO Quality Telephone Study (QTS)
• EAO Van Quality Panels

Reports

• Service Investigation Reports (SlRs)
• Dealer Problem Reports
• Field Service Reports
• Laboratory Test Reports
• Durability Test Reports
• Extended Service Plan (ESP) Reports
• Teardown Reports

Other FMEAs

• Previous/Similar Design FMEAs
• Previous/Similar Process FMEAs
• Upstream/Downstream Processes
• Higher Level Designs
• Supplier FMEAs
• Generic FMEAs

Miscellaneous Information

• Rebuilders Surveys
• Dealer Service Bulletins

FMEA and Control Plans Forum Discussions

	The. Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram. Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

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