Slide 117 of 262

Organizational charts are very common. The above is an example from a service organization. You may note there are no names attached. My personal opinion is it each company has to make a determination of format (such as shall we include names?) depending upon that specific company.

The questions to address include:
The issue of personnel turn-over

Frequency of company reorganizations
Company size
Technology level of the company

If you decide against names, it's no big deal as long as you can, through personnel or some other very definite, documented way, match a name to the position.

Example Organizational Chart

Before you do anything else, be sure you have defined responsibilities from the top down. This is the typical method - An Organizational Chart.

CFO / Sr VP Ops

Nat’l Client Svcs

Nat’l Marketing Support Dir

Legal & Compliance

HR

IT

Process Improvement

Call Center Operations

Claims

Customer Service

Service Recruitment

Mail Room / Building Services

PC Help Desk

Marketing

After Market

Business Development

Buying Groups

Marketing Coordinator

Marketing Production

Product Managers

Client Services

Client Systems

Data Entry

Accounting

President / COO

Treasurer / Controller

Corporate

	The. Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram. Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

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