Ask the right person!

Speak clearly and simply. Use local language.

Look at the person - in the eyes!

Rephrase your question if the auditee doesn t seem to know what you re asking.

Don t talk down to anyone.

Smile and be relaxed. We re all friends!

Be unemotional and impartial.

• Avoid interrupting an auditee.

• Don t look for trouble - Find the facts

  Say Thank You!

  ISO 19011 - Quality and Environmental Management Systems Auditing Forum Discussions

  
  

  	The. Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
  Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
  Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
  Discovering Change	Process Capability - Cp vs. Cpk	Histogram. Animation	Process Loop Animation	Taguchi Loss Function
  		Fishbone / Cause and Effects Animation

  
  

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