Slide 175 of 262

Here we have a ‘Discovery Phase Check List’. What about service companies? Service folks don’t have traditional Measurement and Test Equipment, for example.

You do, probably, have ‘process documentation’. You do have Documents of External Origin. You do have process equipment (maybe computers in a call centre). You do have Nonconforming Product.

Here is where thought comes into play. Sometimes a service industry has a difficult time defining their ‘product’ initially. The next big step of determining and defining exactly what nonconforming product is tends to be a stumper. For example, if you sell insurance - What will you define as nonconforming product?

For now, take a close look at the above check sheet. You might want to change it a bit but the concept applies. Obviously, I’m a Check List fanatic...

Area

Date

Process Documentation

Documents of External Origin

Handling and Storage

Measurement & Test Equipment (Calibration)

Process Equipment I

Housekeeping

Communication

Miscellaneous Documents

Do you have any personal ‘Cheat Sheets’ which you use to do your job? Are they ‘legal’?

Are there any ‘unofficial’ process related documents posted at work stations or on walls?

Do you have equipment or other instruction manuals? How are they ‘controlled’?

Nonconforming Product

Are carriers properly stacked?

Are carriers properly labeled?

Is the ESD policy understood and followed?

Does every piece of Measurement and Test equipment have an ‘appropriate’ label?

Are there any hand written labels / specs / instructions on equipment?

Are there any specifications or other documents not originated within our company? If so, is the Document TYPE on the Documentation Hierarchy Matrix?

Is nonconforming product isolated from the immediate production area?

Is the local system for Nonconforming Product understood and followed?

For every ‘job’ there are inputs and outputs. Inputs are typically from other people and often from other ‘departments’. Can you identify your inputs and outputs?

Are you communicating problems you find with the appropriate person and department?

What do you do when you know process documentation is incorrect?

How do you know your documentation is the most current version?

Are there any hand written settings, instructions or other ‘documentation’ on equipment?

Is Preventive Maintenance identified & performed?

Process Equipment II

Can it be explained what gages or other measurement instruments on production equipment should be calibrated or why calibration is not necessary?

Are there any stickers, pointers or written settings on any of gages or controls? If so, are they ‘legal’?

Responsible Mgr.

Can you explain why some shelves are labeled and some are not?

Are all labeled shelves correctly labeled?

Are work areas neat and orderly?

Discovery Phase Check List

	The. Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram. Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

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