These are a few things I like to cover in prep sessions. These help reinforce the idea that this is not all a secret plot to Get Them by management or anyone else. Let them know everything is open and nothing is hidden to be ; sprung on them later.
What Will Happen If...
If an auditor finds a problem, s/he will let the person being audited know immediately that a possible problem may exist. In NO case will the auditor find a problem and not discuss it with the auditee on the spot . They always tell the auditee the suspected problem and they will ask the auditee (or other company official present) to sign a statement of fact of what was found (statement of objective evidence). The auditee should know that signing the statement is NOT an admission of a problem. It is an agreement of facts found. Whether or not it is a problem is discussed during end-of-day and final review meetings.
If an auditor leaves your area and says nothing about a possible problem, you can be sure no problem(s) were found. Auditors do NOT report findings to management without discussing it with the personnel involved FIRST. There are no tricks. Nothing is hidden until later.
ISO 19011 - Quality and Environmental Management Systems Auditing Forum Discussions
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