Delivery and Service

Slide 238 of 241

Continues the supplier - customer partnership in problem solving and continuous improvement

Replacement parts and services are important

Leads to possible price reduction from:

Inventory cost reduction

Process cost reduction
Cost of quality reduction
Reference QS 9000 Element 4.15

APQP Forum Discussions

	The. Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram. Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation